At Elsy Clothing Ltd, we are committed to protecting the privacy and security of our customers. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from elsyclothing.com.
1. Data Collection
When you visit our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. This includes:
Technical Data: IP address, browser type, and location data used for fraud prevention.
2. Payment Processing & Security
Your financial security is our priority. We do not store or process your credit card information on our own servers.
Stripe Integration: All payments are processed through Stripe. Stripe is a certified PCI Service Provider Level 1, the most stringent level of certification in the payments industry.
Tokenization: When you enter your card details, they are sent directly to Stripe via an encrypted connection. Stripe provides us with a “token” that allows us to complete the transaction without ever seeing your full card number.
3. How We Use Your Data
We use the information we collect to:
Fulfill orders placed through elsyclothing.com (including processing payments and arranging shipping from our Dudley hub).
Communicate with you regarding order status or support.
Screen our orders for potential risk or fraud (in conjunction with Stripe Radar).
4. Data Sharing with Third Parties
We share your Personal Information only with essential service providers to help us provide our services, as described above. For example:
Stripe: To process your payments securely.
Shipping Carriers: (e.g., Royal Mail, DHL) To deliver your apparel to your doorstep.
Compliance: We may share information to comply with applicable UK laws and regulations.
5. Your Rights (GDPR)
As a UK-based customer, you have the following rights regarding your data:
The Right to Access: You can request a copy of the data we hold about you.
The Right to Rectification: You can ask us to correct any inaccurate information.
The Right to Erasure: You can request that we delete your personal data (the “Right to be Forgotten”).
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records (such as tax compliance with HMRC) unless and until you ask us to delete this information.
7. Cookies
We use cookies to improve your browsing experience and to track how our site is used. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the site.
8. Contact Our Data Protection Officer
If you have questions about our privacy practices or would like to exercise your data rights, please contact us:
Legal Entity: Elsy Clothing Ltd
Address: 50 Bowman Drive, Dudley, NE23 7AS, United Kingdom
